Refund Policy

Tampa SiteGen offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — whether that is a one-time site purchase or your most recent subscription payment.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order using the email address you checked out with, or email us at support@tampasitegen.com and we will start the process for you.

You do not need to give a reason, though we always appreciate hearing what went wrong. Once approved, funds are returned to your original payment method; how quickly they appear depends on your bank or card issuer, typically within 5–10 business days.

Subscriptions

You can cancel a Growth or Agency subscription at any time from the billing portal in your account. Cancelling stops future charges and you keep access until the end of the billing period you have already paid for. Refunds on subscription payments follow the same 30-day window described above.

Sites you have already downloaded

If you have downloaded the source code for a generated site, we ask that you stop using and delete it when a refund for that site is issued. Requesting a refund is always available to you regardless.

Chargebacks

Please contact us or Paddle before opening a chargeback — in almost every case we can resolve the issue faster directly.

Paddle's own refund handling is described in their refund policy.